Cancellations & Refunds

At Harmonycraft.live, we are committed to ensuring that our customers have a rewarding experience while they discover, book, and attend various personal and professional development services offered by our network of experts. We understand that sometimes, a change of plans is inevitable and as such, we have developed the following Cancellations and Refunds Policy to describe how to address these situations.

At Harmonycraft.live, we believe that commitment to your growth should be met with an equally strong commitment to flexibility and understanding. This belief underpins our Cancellations and Refunds Policy, which is crafted to offer you options when adjustments are needed, ensuring that our services enhance your life without adding unnecessary stress.

Our policy is designed to give you peace of mind, knowing that you can make adjustments to your commitments with us in a way that respects both your time and that of our dedicated experts.

Furthermore, we are committed to transparency in every aspect of our operations. This Cancellations and Refunds Policy explains how we handle cancellations, the conditions under which refunds are offered, and the steps you can take if you need to modify your booking. It's part of our broader commitment to ensuring that all interactions with Harmonycraft.live are straightforward, fair, and tailored to meet the evolving needs of our valued members.

Through this policy, we aim to foster a trusting and respectful relationship with you, ensuring that you feel valued and supported throughout your interactions with our platform. We invite you to read the following sections carefully to understand how we manage cancellations and refunds, and we encourage you to contact us with any questions or concerns about your bookings.

Below is our policy regarding cancellations and refunds:

• Advance Cancellation: If you cancel your appointment for any personal coaching, workshop, or webinar at least 48 hours in advance, we will offer a full refund or the option to reschedule.
• Late Cancellation: Cancellations made less than 48 hours before the scheduled service will incur a 50% cancellation fee to compensate our experts for their time.

• Refund Process: Refunds for returned products will be processed within 7-10 business days after we receive and inspect the items.

• Refund Eligibility: Due to the nature of being digital, services are generally non-refundable. However, if you experience technical issues or are unsatisfied with the content, please contact us for support or potential refund considerations.
• Refund Issuance: If a refund is deemed appropriate, it will be processed, and funds will be returned to the original method of payment or through an alternative agreed method. 

3. Special Circumstances

If you are unable to attend a service due to an exceptional circumstance, such as a serious illness or family emergency, please contact us.

- We may require documentation to validate the circumstance. Upon review, we may provide a full refund, credit, or an opportunity to reschedule at no additional cost. 

- In the case of events or circumstances outside of your control (such as illness or family emergencies), we may be able to offer more flexible cancellation options. 

Flexibility in Action: We understand that each situation is unique, and standard policies may not suit every case. Therefore, we assess all factors surrounding your circumstances to determine the most compassionate and practical solution. Our goal is to minimize your inconvenience and ensure that you can return to enjoying our services as soon as is feasible for you.

If you need to change the time or date of service, you can do so without any additional charge, provided you notify us at least 24 hours in advance. Changes made less than 24 hours before the service may not be accommodated or may incur a fee.

For more information about our Cancellations and Refunds Policy, or to inquire about a specific case, please contact us at customer@harmonycraft.live 

Our dedicated customer support team is here to assist you every step of the way, ensuring your experience with Harmonycraft.live is as smooth and rewarding as possible. We are here to assist you every step of the way as you continue on your journey to personal and professional fulfillment with Harmonycraft.live.